Business
Subscribe To This Feed

iStock/Thinkstock(SAN FRANCISCO)-- Uber CEO Dara Khosrowshahi said in a statement Tuesday that the company was hacked last year.

In the release,  Khosrowshahi said around 600 thousand drivers were affected, as well as 57 million Uber users. Some of the information accessed includes names, driver's license numbers, and addresses. Social security numbers, credit card numbers, and bank account numbers were not affected according to the statement.

Khosrowshahi addressed concerns about why users and drivers were not notified about the security breach when it initially occurred.

"You may be asking why we are just talking about this now, a year later," said Khosrowshahi. "I had the same question so I immediately asked for a thorough investigation of what happened and how we handled it."

Khosrowshahi was not CEO of the company when the information was accessed, joining Uber in August.

Uber says it will now notify affected individuals. There were no fraud cases detected in connection to the hack.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

Twitter/@joymangano(NEW YORK) -- She’s the woman behind a $3 billion-plus empire of inventions and designs. Her life story is told in David O’Russell’s film “Joy,” starring Jennifer Lawrence. But now Joy Mangano is telling her story firsthand in a new book, “Inventing Joy”.

On an episode of ABC Radio’s “No Limits with Rebecca Jarvis”, Mangano tells ABC News’ Chief Business, Technology and Economics Correspondent that everyone has the knack for inventing. But at the end of the day, being able to create a game-changing product is all about how you get it done.

“You know, everybody has a great idea right? It’s a matter of what they do with it," Mangano said. "That’s something that’s in all of us. We all have it. It’s a matter of getting into yourself and pulling it out."

Mangano launched the Miracle Mop in 1992 on QVC and sold over 18,000 during her first appearance on the at-home shopping channel. Although she might have appeared to be the poster child for instant success, the steps she took that led her to that moment were paved with struggles and hard work.

“Life is a path and it’s a fluid path and you have to be able to shift your skis," she said. "So anybody that says this is my path in life and I have to stay on it ... if it’s not the right path for them, I’m going to tell them absolutely don’t stay on it."

Mangano tells Jarvis that it's crucial to "really take a look at yourself and say am I happy? Because if you’re not happy you can’t really help anybody around you."

Joy’s success didn’t end with the Miracle Mop. The Jewel Kit, the Better Beauty Case, Huggable Hangers –- the latter selling over 800 million to date –- may be in your house right now.

“As I said, with success, you don’t just kind of relax -– and maybe some people do. But with success, I say if you love what you’re doing you’re going to do more of it.”

Mangano's company continued to grow during those early days. In 2000, she sold her brand to at-home shopping network HSN, developing a partnership that still exists to this day.

So what is her selling secret?

Mangano told Jarvis that “being in the heart of the consumer” is at the root of her success.

“Everybody is a consumer," she said. "And if you truly put yourself in their space and feel for them, if you are trying to do something for them…And for me it’s creating product. That’s why I feel I’m always pretty right on because I am them.”

She adds, “They know there’s innovation in there that’s meaningful, not just for innovation's sake.”

Hear more of Joy Mangano’s interview on this week's episode of "No Limits With Rebecca Jarvis", available on iTunes, Stitcher, Google Play Music, Spotify, TuneIn and the ABC News app.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

Twitter/Elon Musk(LOS ANGELES) -- Elon Musk has filed a permit to dig a tunnel within Los Angeles city limits that would alleviate the standstill traffic the City of Angels is famous for.

Last week, The Boring Company, the firm Musk created to build the tunnel, filed an application with city officials to start digging within city limits, the Los Angeles Times reported.

Musk tweeted a photo of the first stage of the project near his office in Hawthorne, in southwestern Los Angeles County near Los Angeles International Airport, on Oct. 28.

The initial proposed route would stretch along Interstate 405 from Hawthorne to Westwood, and the project will be funded entirely by private money, a spokesperson for The Boring Co. said Tuesday, according to the Times. Last month, Musk expressed hopes that the tunnel would stretch the "whole 405" corridor from LAX to Interstate 101 in "a year or so."

The tunnel would also allow travel from Westwood to LAX in just six minutes, Musk claimed at a TED Conference in April, calling traffic "one of the most soul-destroying things."

"It affects people in every part of the world. It takes away so much of your life," Musk said. "It’s horrible. It’s particularly horrible in LA."

The company decided that tunnels were the optimal solution to L.A.'s traffic problem because "there is no practical limit to how many lawyers of tunnels can be built," according to its website. In addition, the tunnels will be weatherproof, they won't "divide communities with lanes and barriers," and their construction will be "silent and invisible to anyone on the surface."

Stations will be placed along the route, where the electric skates, each an "autonomous vehicle," will take "express" trips through a main tunnel, according to the website. Side tunnels will be connected to the main tunnel for entry and exit, so passengers can "travel directly to their final destination without stopping."

"Therefore, unlike trains, the skate’s average speed is very close to its maximum speed," the website states. "And with no intermediate stopping, there is no practical upper limit to the number of stations along the alignment, and the stations can be built as small as a single parking space."

The Boring Company released a video in April that showed a car being lowered to the tunnel by a platform at street level. The platform, or "skate," then takes the car through the tunnel at a high speed.

Each skate will be able to carry either a single automobile or eight to 16 passengers, according to The Boring Company.

Musk founded The Boring Company after complaining for years about the traffic he faced during his commute from his home in Bel-Air to his office in Hawthorne, the Times reported.

Copyright © 2017, ABC Radio. All rights reserved.

 

0
comments



Subscribe To This Feed

studioEAST/Getty Images(BEIJING) -- Tencent Holdings has become the first Asian tech firm to surpass the $500 billion valuation mark.

Earlier this week, shares of Tencent touched a record high of 439.6 Hong Kong dollars, giving it a market capitalization of $534.5 billion.

The Chinese firm is now the fifth most valuable company in the world, edging Facebook out of the Top 5 ranking.

Tencent is composed of a slew of internet-based platforms and super apps, ranging from social media and gaming to artificial intelligence and information.

The company has a news app, a blogging platform, personalization services, internet browsers, online payment systems, email and a popular video streaming service similar to YouTube. It also recently ventured into artificial intelligence and machine learning.

Its largest social media network, Weixin/WeChat, has 938 million monthly active user accounts as of the first quarter, and is actively growing.

Started in 2011, Weixin/WeChat has become a “mobile digital lifestyle,” according to Tencent’s website.

The platform allows users to message text, photo and video, and share their own photos by posting them on their “moments.”

Users also have access to gaming, stickers and easy-to-use friend-adding features.

Tencent's other social networks include QQ, an instant messaging platform aimed at youngsters, and Qzone, a platform that allows users to create their own space with blog posts, diaries, photos, videos, games and live streaming.

Tencent Games is recognized as China’s largest online gaming community. China Reading Limited, also known as Tencent Literature, offers almost a million works of literature for PC and mobile platform reading.

Tencent Comics is a huge platform for online animation, and the company's Tencent Pictures is an interactive entertainment service that connects celebrities to their fans.

The internet giant continues to find ways to grow internationally, acquiring a 12 percent stake in Snap Inc., the parent company of Snapchat. Earlier this year, it bought a 5 percent stake in Tesla Inc.

Although Tencent now has a larger market value than Facebook, Facebook still has the most monthly active users, with 2 billion unique accounts.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

ABC News(HOUSTON) -- Houston’s hometown hero who opened his furniture stores’ doors after Hurricane Harvey is now preparing nearly 100,000 pounds of food to serve at a free Thanksgiving dinner.

“We’re planning on feeding between 15,000 and 20,000 people here tomorrow,” Jim McIngvale, better known as "Mattress Mack," said Wednesday on Good Morning America. “It’s going to be a beautiful, sunny day in Houston.”

He added of the dinner, which is open to anyone, “The only requirement to come in is you’ve got to have a good appetite.”

The Thanksgiving dinner hosted by McIngvale, 66, comes several months after Hurricane Harvey dumped devastating rainfall and powerful winds on southeastern Texas this summer, leaving much of the Houston area flooded.

McIngvale opened his Gallery Furniture stores during and after Harvey to provide shelter to displaced residents. He also sent Harvey first responders to watch the Houston Texans play in the World Series and has been donating free furniture to residents affected by Harvey.

He said he wanted to host a Thanksgiving dinner to "give thanks that we’ve all made it through Hurricane Harvey."

“It’s been a tremendous growth period for Houston and we had a lot of hardships with the hurricane, but now we’re coming back,” McIngvale said. “And we want to say 'thank you' to the citizens as we get together tomorrow and share Thanksgiving dinner together.”

McIngvale, who will also join Houston’s Thanksgiving Day Parade, has invited 6,000 children in the foster care system to the dinner.

While the dinner is being funded out of McIngvale's own pocket, he has said previously that some local food vendors have offered to help out with the cooking, and scores of volunteers have also come forward offering to help out with their time.

McIngvale hopes the Thanksgiving meal allows participants a chance to not just give thanks, but also “share relationships.”

“I think people getting together -- not on the cellphone, but talking to each other, sharing relationships, meeting new friends -- is great,” he said.

The Thanksgiving meal will be held at a Gallery Mart store in Houston and will include food trucks and a separate vendor serving Mexican food.

Here is a breakdown of the food McIngvale and his team are preparing to serve to as many as 20,000 people:

Turkey: 6,000 pounds

Ham: 6,000 pounds

Sweet potatoes: 1,500 pounds

Cornbread dressing: 1,600 pounds

Cranberry sauce: 1,000 pounds

Mashed potatoes: 2,500 pounds

Green beans: 2,500 pounds

Pies: 1,500 pies

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

ABC News(NEW YORK) -- With Thanksgiving just a few days away, La Brea Bakery is selling more than 20 million pounds of bread, just in time for sopping up gravy and making sandwiches out of leftover turkey.

According to La Brea, it's the busiest time of the year.

"Over 2,000 of our employees are gearing up for this time of the year, making our baguettes, our rolls -- you know, all of those favorite things we look forward to," said Allison Liebovich, an associate brand manager for La Brea. "I just can't wait to break bread with my own family."

La Brea Bakery started in Los Angeles and has been making breads and foods for more than 28 years. Last year, La Brea introduced its first "nationally available" farm-to-table bread, including sourdough and French demi baguettes, using Fortuna wheat from a family-owned farm in Montana.

"When you talk about Montana," said farmer Dean Folkvord of Wheat Montana Farms, "it's a special place because of this fresh air and all these wide-open spaces. ... It's the best-tasting bread in the world."

Liebovich, whose grandparents were farmers, said it was tremendously important to La Brea that its wheat come from U.S. farmers.

"To know that there are families that I can relate to -- that are in Montana, North Dakota, across the U.S. -- that are working diligently every day of the year tirelessly, you know, putting their backs on the line, it means so much to me," she said. "We want to support the American farmer, and when we gather around the Thanksgiving table this season, we know that we're supporting our local friends, family and neighbors."

And this holiday season, La Brea Bakery is one of many companies showing love to the U.S. worker, on the farm and in the factory.

Three hours outside of Chicago, the small town of Morton, Illinois, is responsible for 80 percent of the canned pumpkins that Americans eat, according to Libby's canning company.

Libby's, which started as a family business around 1868, is still going strong. According to the company, "Libby’s contains 100 percent Dickinson pumpkins. We do not add any salt, sugar, flavor or preservatives to our canned pumpkin."

Brian Tanner, a fourth-generation farmer, said his pumpkins are harvested, prepped and shipped across Morton to Libby's canning company.

"We're all very proud of the fact that we're from the 'pumpkin capital of the world,' " said Brian Tanner, a fourth-generation pumpkin farmer. "No matter where I go in this country and meet people all over, they can always relate back to eating pumpkin pie at Thanksgiving."

Lastly, longtime fans of Cutco knives shared with ABC News how they planned to use the brand's cutlery for Thanksgiving.

"This Thanksgiving, I will be using my Cutco knives to prepare all of the vegetables that we need for dinner," said Rachel Hutchens of Leigh, Utah.

"I also love the spatula spreader for frosting and serving our Thanksgiving desserts," said Erin Birch of Orchard, New York.

Cutco knives, a company of about 500 factory workers in Olean, New York, told ABC News that it is hiring and that the average year of service for its workers was 18 years.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

Roy Rochlin/Getty Images(NEW YORK) -- CBS and PBS have fired veteran journalist Charlie Rose after multiple women accused him of sexual misconduct.

In a statement to staff posted on Twitter, CBS said Rose was terminated "effective immediately."

"This followed the revelation yesterday of extremely disturbing and intolerable behavior said to have revolved around his PBS program," the statement read in part. "Despite Charlie's important journalistic contribution to our news division, there is absolutely nothing more important, in this or any organization, than ensuring a safe, professional workplace."

Shortly thereafter, PBS released a statement of its own: "In light of yesterday’s revelations, PBS has terminated its relationship with Charlie Rose and canceled distribution of his programs. PBS expects all the producers we work with to provide a workplace where people feel safe and are treated with dignity and respect."

Rose's dismissal came after multiple women shared their personal stories with The Washington Post and Business Insider.

The Post reported that Rose's accusers either worked with or aspired to work with him on his PBS show, "Charlie Rose," from the late 1990s to 2011. At the time of the alleged incidents, the women ranged in age from 21 to 37, according to the paper.

Business Insider featured three women, all former “Charlie Rose” interns, who also accused Rose of inappropriate behavior, speaking to the site on the condition of anonymity.

Before being fired on Tuesday, Rose's "CBS This Morning" co-anchors Gayle King and Norah O'Donnell addressed the situation, calling for an end to the alleged behavior from Rose or anyone else in a position of power.

"Let me be very clear, there is no excuse for this alleged behavior," O'Donnell said. "It is systematic and pervasive and I've been doing a lot of listening. ... Women cannot achieve equality in the workplace or in society until there is a reckoning and a taking of responsibility."

Rose issued an apology to the Post after the allegations first broke and later, he shared it on Twitter.

“In my 45 years in journalism, I have prided myself on being an advocate for the careers of the women with whom I have worked,” he said in a statement to the newspaper. “Nevertheless, in the past few days, claims have been made about my behavior toward some former female colleagues.

“It is essential that these women know I hear them and that I deeply apologize for my inappropriate behavior. I am greatly embarrassed. I have behaved insensitively at times, and I accept responsibility for that, though I do not believe that all of these allegations are accurate. I always felt that I was pursuing shared feelings, even though I now realize I was mistaken," he continued. "I have learned a great deal as a result of these events, and I hope others will too. All of us, including me, are coming to a newer and deeper recognition of the pain caused by conduct in the past, and have come to a profound new respect for women and their lives.”

Kyle Godfrey-Ryan, a former assistant to Rose in the mid-2000s and one of the three accusers who spoke to the Post on the record, claimed that Rose walked nude in front of her at one of his homes in New York City and called her in the wee hours to describe fantasies of watching her swim naked. She said that she reported his calls to Rose's longtime executive producer, Yvette Vega, who apparently told her, "That's just Charlie being Charlie." Vega told the Post and later confirmed to ABC News that she regretted not doing more for Godfrey-Ryan and others who mounted similar complaints.

“I should have stood up for them,” she said. “I failed. It is crushing. I deeply regret not helping them.”

Godfrey-Ryan said that ultimately, Rose fired her, and she later left journalism.

“He took me out to lunch and told me how embarrassed he was, how he didn’t treat me like that,” she said. “It was really about how I got it wrong, and, obviously, I couldn’t work there anymore.”

Reah Bravo, who worked alongside Rose beginning in 2007, claimed to the Post that she was groped -- sometimes forcefully -- by Rose on more than one occasion. In 2008, she said that as she prepared to accept a new job, Rose offered her a position in Washington, D.C., and the opportunity to live in his Georgetown residence. She declined.

“I was leaving because I was getting away,” she said. “I would never want to live someplace where he had keys.”

Megan Creydt, the third woman who spoke to the Post on the record, overlapped with Godfrey-Ryan when she worked as a coordinator on Rose's show from 2005 to 2006. Creydt claimed that Rose put his hand on her thigh, which alarmed her.

"I don’t think I said anything,” she said. “I tensed up. I didn’t move his hand off, but I pulled my legs to the other side of the car. I tried not to get in a car with him ever again. I think he was testing me out.”

In a statement to ABC News, Yvette Vega, executive producer on “Charlie Rose,” said: “I should have stood up for them. I failed. It is crushing. I deeply regret not helping them.”

In a story published later Monday evening by Business Insider, three other women, all former “Charlie Rose” interns, also accused Rose of inappropriate behavior, speaking to the site on the condition of anonymity. One, an intern in 2010, said Rose touched her legs in a car while his driver took them back to her college dorm. She said months later he invited her to his hotel room to discuss a potential job. She ended up not going and never heard from him again, she said.

The two others said he opened the door to his home wearing nothing but his bathrobe and invited them in, according to Business Insider. One, looking for job advice in 2005, said accepted but felt uncomfortable as she waited downstairs for him to get dressed. They had dinner together that night and shared a bottle of wine, but the intern said she ended up having to foot the bill. She ultimately found a job elsewhere.

The other said she declined when invited in in 2008. She said she was “shocked” and didn’t know who to report him to. "He was the star of the show," she told Business Insider. "Who do you go talk to about the star of the show?"

A Rose spokesperson declined to comment further to Business Insider or ABC News when asked about the allegations.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

iStock/Thinkstock(NEW YORK) -- A Brooklyn based bakery is proving that artisan bread is back on the rise.

Head baker Austin Hall at She Wolf Bakery told "Nightline" their luxe loaves are flying off the shelves this fall, with some selling for as much as $20 each.

Compared to breads made with commercial yeast, Hall said, "The amount of time involved is much greater," in She Wolf's process.

"I guess there’s a lot more hands involved, a lot fewer machines," he added. "We’re also using organic flours ... all of our whole grains are coming from New York state at this point."

Their bread making is a multi-day process that starts with pre-fermentation, Hall explained. All natural yeast and companion bacteria have time to pre-digest the flour, which makes a variety of vitamins and minerals available to help enhance flavor and ultimately assist in digestion, according to the bakery's website.

"Sometimes I never know if I have had a good day, until the next day, because you’re picking up halfway through the process," he said.

The bakery offers a variety of loaves from sourdough to sprouted rye as well as baguettes, and the price tags on some loaves reflect the labor of love.

One of She Wolf's most popular menu items, the Miche Loaf, sells for $20. The specialty large round French bread loaf is a blend of half-white and whole wheat flour baked longer resulting in its signature dark crust.

Operations manager Maxwell Bernstein who oversees the bakery's market stands said he understands these prices may be more than people are used to paying for bread, and he aspires to make their loaves accessible to everyone.

"We don't want to be a luxury," he said. "I think once we convince people to try it they realize that there's a lot of pride and a lot of work that goes into each loaf."

And loyal customers don't seem to need much convincing. One customer named Bill McAllister told "Nightline" that "the flavor of this bread and the texture is fantastic."

Another customer, Jonathan Banayan, added, "There's just something about cutting and hearing the crackling of the bread and just having it with a slice of butter simplicity's perfect."

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

iStock/Thinkstock(NEW YORK) -- It’s that time of the year again. Get ready, leave home a little earlier and be prepared to stand in heavy airport lines because 50.9 million Americans are expected to travel over this year’s Thanksgiving holiday according to the American Automobile Association.

That’s a 3.3 percent increase from 2016’s Thanksgiving holiday travel of 48 million. A growing economy and low unemployment rates are to thank for this according to AAA.

If traveling by car, expect to pay a little more in gas prices due to cost surge in gas prices. Currently, the national average for a gallon of regular gas is $2.5, up from $2.13 a year ago as of today, according to AAA.

The Transportation Security Administration projects 24 million holiday travelers will trek through the nation’s airports, which is a 6 percent increase from last year. TSA says people are beginning to travel earlier.

According to Airlines for America, 2.38 million passengers will travel per day, that’s 69,000 more travelers from the 2016 Thanksgiving travel period.

TSA predicts the Sunday after Thanksgiving to be the busiest day for travelers, followed by the Tuesday and Wednesday before. Sunday, is expected to be TSA’s top five busiest days ever, with more than 2.6 million people screened.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

iStock/Thinkstock(NEW YORK) -- Technology stocks led Wall Street to new records on Tuesday.

The Dow Jones Industrial Average soared 160.50 ( 0.69 percent) to finish at 23,590.83.

The Nasdaq climbed 71.76 ( 1.06 percent) to close at 6,862.48, while the S&P 500 finished at 2,599.03, up 16.89 ( 0.65 percent) from its open.

Crude oil prices were about 1 percent higher at $57 per barrel.

Winners and Losers:  Facebook and Apple were among the tech companies leading U.S. stocks with gains. Facebook was up 1.75 percent and Apple climbed 1.86 percent.

Tesla shares also jumped 2.94 percent as Model 3 reservation holders have reportedly started to receive invitations from the electric automaker to configure and order their cars.

Campbell Soup tumbled 8.19 percent after reporting first-quarter revenue that fell below expectations and slashing its 2018 profit outlook.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

CPSC(NEW YORK) -- Ikea is recalling again a number of its dressers after an eighth child was killed by one of them.

The latest victim was a 2-year-old California boy who was crushed by a Malm dresser after being put down for a nap in his bedroom in May.

The Consumer Product Safety Commission said Tuesday that Ikea has received 186 reports of incidents with Malm style chests and dressers. More than 90 children have been injured from them, the CPSC said.

Ikea is recalling Malm three-drawer, four-drawer, five-drawer and six-drawer models, as well as some non-Malm dressers.

Ikea said last month in a statement that "the initial investigation indicates that the chest involved in this incident had not been properly attached to the wall." It has recalled Malm chests and dressers "due to serious tip-over hazard."

The Swedish furniture brand first issued a recall in June 2016, which reportedly included roughly 29 million chests and dressers.

The company issued a statement Tuesday about the latest recall, saying that it has "done extensive outreach to consumers" — including television ads, social and digital advertising and emails to 13 million consumers — but that "there is still more work to be done."

It said the drawers are safe if attached to a wall, and if purchasers don't want to attach the units, they can be returned for a full refund or an Ikea service visit can be requested to have them attached.

A lawyer for the family of the latest victim, who has not been named, said the family plans to sue Ikea. The lawyer said the family was unaware the dresser had been recalled.

Jacquelyn Collas, whose 2-year-old son also died after being pinned by a Malm dresser in February 2014, has also filed a lawsuit against Ikea.

In response to Collas' suit, Ikea denied any allegations of manufacturing defect or inadequate warning.

On April 10, 2017, a Philadelphia court ruled that the death of Collas' son was wrongful, and the judge in the case approved a settlement of over $16.6 million.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

iStock/Thinkstock(NEW YORK) -- Christmas revelers may have a harder time finding a Christmas tree this year – and may have sticker shock when they do so – because of the economic recession a decade ago.

Declining Christmas tree sales in 2007, during the Great Recession, led tree growers to plant fewer trees, according to Doug Hundley, a spokesperson for the National Christmas Tree Association, the trade association representing the Christmas tree industry.

 “The result, 10 years later, is today's smaller supply,” said Hundley, noting that a 7- or 8-foot Christmas tree takes about 10 years to grow.

"Unfortunately it is happening at a time when the economy is good and demand is high,” he told ABC News. “We cannot manufacture real Christmas trees.”

The exact increase in price for Christmas trees this year will vary based on the type of tree, its size and the location where the tree is purchased, according to Hundley. Hundley recommends shopping for a Christmas tree in early December as opposed to later in the month to ensure the stock is still there.

A report published earlier this year by GWD Forestry, a Spain-based sustainable forestry company, said that a combination of factors affecting U.S.-grown Christmas trees means that "the shortage of popular-size Christmas trees will most likely continue through to 2025 at least."

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

Jim Sugar/Getty Images(DALLAS) -- In Dallas, a team of 40 customer service experts take turns around the clock monitoring Southwest Airlines' various social channels with one primary goal: to listen to you. Their job becomes even more important this week as more than 24 million travelers are expected to fly for the Thanksgiving holiday.

Southwest's "Listening Center," as it's called, is often where the airline will first hear of any problems or incidents surrounding its service.

In today's era of heightened tension between airlines and passengers, Southwest sees it as essential to tackle these issues as quickly as possible.

"Things that you may not think were a big issue now can become a monster issue for you if you're not responding in a very expedient manner," said Matt Hafner, vice president of network operations control at Southwest.

The team is able to address virtually all customer concerns themselves without bumping the passenger to another department.

According to Southwest, they are well versed in company policies and procedures and have the tools to assist passengers with everything ranging from reservations and baggage to a customer’s frequent flier account.

Every year, the nation's busiest airline receives 2,500 to 3,000 inbound posts per day on Twitter and Facebook and all posts are reviewed to determine which ones require action. About a third of the posts Southwest receives are travel-related questions and another third are issues passengers are experiencing typically before and during travel.

Some are more positive. Some are negative. Regardless, Twitter seems to be the fastest way to get a response from the Dallas-based airline.

The team is operating around the clock to attend to every actionable question or comment. On average, from 2015 to 2016 Southwest saw an 11 percent increase in inbound posts, and from 2016 to 2017, a 14 percent increase.

These posts allow Southwest to identify pain points for customers and ultimately make informed business decisions.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

Credit: HBO(NEW YORK) -- An Iranian hacker was accused by federal prosecutors in New York Tuesday of orchestrating the summertime cyberattack that targeted HBO and compromised some of the channel’s most popular programming.

Behzad Mesri was charged in a seven-count indictment with computer fraud, wire fraud and other crimes. He is believed to be in Iran and likely beyond the reach of American authorities, but federal prosecutors and the FBI scheduled a lunchtime news conference to discuss the case.

The hack of HBO lasted for several months this past summer and exposed confidential and proprietary data, including video files of unaired episodes of "Ballers," "Curb Your Enthusiasm" and "The Deuce," the indictment said. Scripts for "Game of Thrones," confidential cast and crew lists and emails belonging to at least one HBO employee were also compromised.

The motive was money. According to court records, Mesri “commenced the extortion phase of the scheme” in an email to HBO executives: “Hi to All losers! Yes it’s true! HBO is hacked!” The email demanded $6 million worth of the digital currency bitcoin, federal prosecutors said.

Another email quoted in court records said, “I have the honor to inform you…that we successfully breached into your huge network.” The message continued: “We obtained most valuable information.”

Mesri was a self-professed expert in computer hacking, court records said. He had worked previously “on behalf of the Iranian military” to hack military systems, nuclear software systems and Israeli infrastructure.

He was known online as Skote Vahshat, a hacker pseudonym federal prosecutors said Mesri used to deface hundreds of websites in the United States and elsewhere around the world.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



Subscribe To This Feed

RICARDO ARDUENGO/AFP/Getty Images(NEW YORK ) -- Whitefish Energy company announced that it has decided to stop its work in Puerto Rico after Puerto Rico Energy Power Authority stopped payments owing the company $83 million.

In a statement, the Montana-based company said despite the company’s “diligence and that of its subcontractors” payments under the contract with the island’s bankrupt energy authority have been delayed. Whitefish said that it will not continue any work and will not perform any additional work until PREPA pays for work that has already been completed.
PREPA confirmed that it had stopped payments to Whitefish Energy after receiving “a communication from one of Whitefish's subcontractors requesting the stoppage of any payment to the company, since it owed the subcontractor money.”

PREPA added that it is in communication with Whitefish and the subcontractor to resolve the situation. PREPA did not confirm the amount owed to Whitefish.

PREPA signed a controversial contract with Whitefish Energy, which only has two full-time employees, for $300 million, which was canceled after public backlash. Even though the contract was canceled, the terms of the contract stated Whitefish would work for an additional 30 days and complete its projects. The date of the contract’s completion is Nov. 30.

Two months after Hurricane Maria slammed into Puerto Rico, only 46.6 percent of the island’s electrical grid is generating power. Officials on the ground have not given a number of how many homes or businesses are receiving that power.

Copyright © 2017, ABC Radio. All rights reserved.

0
comments



God Bless America & Our Home Louisiana

970 KSYL On Air Now
George Noory
George Noory
12:00am - 5:00am
Coast To Coast AM
HD Radio
Kim Komando

Click For Kim Komando's Daily Tip!!

Kdixie.com

The Best Of The 60's & 70's

Now On Air At 100.3 HD2

Or Click The Logo Above

To Listen.

 

State Wire
North Rapides Business & Industry Alliance

Weekends

 

All Weekend Long

It's a

Political Free Zone!

Resources
LinkedUpRadio Envisionwise Web Services